Policy
Shipping
One country, one rate, one promise about timing.
Where we ship
Canada, coast to coast. One flat rate of $9, free on orders over $250. We do not ship internationally yet.
When it leaves
Genius wefts, k-tips, tools and care are delivered anywhere in Canada within three to five business days. Tape-ins, clip-ins and toppers are prepared to order and delivered within ten to fifteen business days. When your order ships you get a tracked number by email.
If it does not arrive
Write to hello@shopbasics.ca with your order number. If a parcel is lost in transit we replace it or refund it. That is the whole policy.